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Calabrum

What is on sale for Black Friday? When does it start?

Calabrum Holiday Sales

What is your Return Policy?

Is a return label provided for returns?

Can I return a final sale item?

Oh no! The return window has passed. Can I still make a return?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Calabrum. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

What is the Calabrum shipping policy?

How do I qualify for free shipping?

Does Calabrum ship internationally?

Does Calabrum ship to PO Boxes and APO/FPO Shipping?

How can I track my Calabrum order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and Calabrum doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

I am experiencing a cart or checkout issue and cannot place my order.

Can I place an order via email or phone?

How long does order processing take before my order is shipped?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

Do you offer extended sizes?

Sizing

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Inventory

Do you sell replacement buttons or hardware?

How do I wash my Society of Threads dress shirts?

Do I need to pre-wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

Dress Shirts & Casual Shirts

How do I wash my Calabrum pleated masks?

How do I wash my Calabrum disposable masks?

Pleated Masks & Disposable Masks

Care Instructions

Products & Sizing

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Calabrum' emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discount Codes & Gift Cards

Return requests should be made within 30 days of purchase. Final sale items are not eligible for return. Neither for refund nor exchange.

Orders are dispatched within 3 business days, and usually delivered within 6 business days.

Expedited orders must be placed by 10AM PT/1PM ET to ship the same day.

Information about our stock availability, products and how to care for them.

Information about managing your account with Brooklyn Brigade.

Information about discount codes and gift cards.

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